Shipping policy

Shipping Policy

This policy explains how BooksPlus.uk processes, packs, and ships orders.

Dispatch Time

Orders are usually dispatched within 1–2 business days.

Delivery Coverage

We ship across the United Kingdom.

Tracking

Tracking is provided when available for your service level.

Support

Questions? Use our Contact page.

1) Order placed

You receive an order confirmation email.

→

2) Pick & quality check

We locate items, verify condition/edition, and confirm quantities.

→

3) Secure packing

Protective mailers/boxes to reduce corner damage in transit.

→

4) Dispatch & carrier handoff

Label created, parcel handed to the carrier. Tracking (if applicable) is sent.

→

5) Delivery

Final-mile delivery to your address.

Note: Delivery speed depends on the shipping method chosen at checkout and your location.

Processing time: typically 1–2 business days (Mon–Sat, excluding public holidays).
Order cut-off: orders placed late evening may be processed the next business day.
Address accuracy: please ensure your delivery address is correct before checkout.

Delivery time estimates start after dispatch (not after order placement).

Service level	Estimated delivery	Tracking
Standard (UK)	2–5 business days	May vary by carrier
Express (UK)	1–2 business days	Usually tracked
Local pickup (if offered)	Ready notice within 1–2 business days	Not applicable

Checkout shows the exact shipping options and charges available for your cart.

Shipping fees are calculated at checkout based on weight/size and destination.
Promotional or free shipping (if offered) will be shown automatically at checkout.

If tracking is included, you’ll receive a tracking link by email after dispatch.
Carrier scans may take up to 24 hours to appear after label creation.

Damaged items: contact us within 48 hours of delivery with photos of the packaging and item.
Marked as delivered but not received: check safe place/neighbours and contact us within 48 hours.
Delays: weather, peak seasons, and carrier network issues can cause delays beyond estimates.

If an order is returned due to an incorrect address or failed delivery attempts, we can reship (additional shipping charges may apply) or refund the item value minus shipping/handling costs.